What currency are the prices do I see in the site?
All prices are in USD currency. 

I just placed an order, when will it ship?
We do our best to ship items as fast as we can. Our average shipping times are 3-10 US business days and 10-20 business days for foreign countries. Tracking numbers will be updated 2-5 days in your order of the date SHIPPED. If you don't have a tracking number after five (5) business days, please email us at soarcouture@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
Due to COVID19, we do not accept returns unless the product is defective or damaged.

You have one (1) business day to notify us of the reported damaged product. You will have fourteen (14)  days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.  

Note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
Once your order is processed via credit card transaction, we are unable to cancel the order.  No refund will be given under the specified terms. 

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us marked URGENT via email at soarcouture@gmail.com.

If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours expiration. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Please refer to the shipping details above.  

I have a question that wasn't answered, can you please help?
Absolutely! We will be happy to assist you with any questions. Please send us an email to soarcouture@gmail.com.  

We do receive a large number of emails and if you wish to get a prompt response please attach your order number and address the problem clearly. Thank you for visiting our website: www.soarcouture.shop.

Contact Us: (708) 794-6551